Shipping information

Products, 

We commercialise nothing but our own products, which are made following strict quality standards.

We have worked very hard so that the colours of the products shown on our website are as close to reality as possible. However, colour visualisation may be subject to different variations depending on the quality of your screen and other factors. Therefore, we cannot guarantee that the colours shown on the device with which you access our website are the exact real colours. Besides, because we use natural dyes, there might be colour variations from one batch to another, or the colour might not be completely uniform due to certain irregularities. That is something natural that we want to keep. And do not worry, it looks beautiful!

The sizes shown correspond to continental European sizes. We indicate their measurements in centimetres, as well as some conversions to other systems. Please make sure you have chosen the right size before proceeding with your purchase. If you have any doubts, we are happy to help you.

 

Sales area,

For now, the sales area of our products is limited to the following territories: Spain, Portugal, France, Italy, Belgium, Netherlands, Luxembourg, Germany, United Kingdom, Austria, Denmark, Ireland, Finland, Sweden, Greece, Bulgaria, Czech Republic, Slovak Republic, Slovenia, Hungary, Poland, Romania, Croatia, Estonia, Latvia, Lithuania, Switzerland, Norway and Monaco.
If you are interested in purchasing our products from a different location, please contact us and we will find a solution. ;)

 

Payment Methods,

All our clothes are priced in euros (€) and including VAT. You may pay with credit or debit card (Visa, Mastercard, etc.) or through PayPal, which ensures that your information will be protected. Your purchase will be processed once the payment has been made. You will receive a confirmation email in the next 24 hours, so please check your inbox for it. If the articles you have bought are out of stock, we will notify you as soon as possible and we will proceed to reimburse your purchase. 
Currency exchanges might affect the price. We do not take responsibility for any additional costs or commissions that banks might demand.

 

Shipping,

It is important that you provide all the necessary information about the shipping address when you proceed with your purchase. Please also provide a contact number to ensure a successful delivery.
Shipping is done in agreement with transportation companies with high quality standards. The delivery times indicated below are only estimates. Should the process exceed its estimated delivery date, we do not take any responsibility for it, but we will do all we can to meet the dates indicated, as well as to help you with any problems that could arise.
The estimated delivery time for orders within Spain (except the Balearic and Canary Islands) is 24-48 hours, though this depends on the time and date of purchase. Orders placed on weekends or holidays will be processed the next working day. In the case of the Balearic and Canary Islands, delivery might take up to 5 working days.
For shipping orders to other territories, the estimated delivery time is 2-3 working days, though this depends on the time and date of purchase. Orders placed on weekends or holidays will be processed the next working day. Please bear in mind that some territories might require extra time for the package to arrive.

Due to international customs law, some international orders might have additional costs. You must be informed about the laws in your territory, because we are not responsible for any costs added to the package at customs.
Once your order has been placed, we will send you its tracking number so that you can check its state at all times, from the time it is confirmed to its delivery. Should there be an unforeseen complication with the delivery of your products, the transportation company will take the actions necessary to complete it, contacting the customer via phone or email to verify the shipping address and receiver, and to agree the delivery conditions or solve any other issue.

If a package is returned to our facilities for reasons unrelated to us (wrong shipping address, not having been able to contact the customer, etc.) we are not responsible for the costs of returning the package or having to reship it.
You are welcome to write to us with any doubts or issues regarding your order.

 

Return and Exchance,

We know this might seem a bit complicated, but for the moment we cannot offer better solutions. We will try improve the process soon!

Only items bought through our website can be exchanged or returned.
We accept exchanges and returns of all our garments, except for panties (for hygiene reasons). The products will need to be in the same condition as delivered. If you are considering exchanging or returning your bodysuit, please try it on with panties. For hygiene reasons, it would be better not to exchange bodysuits, but we understand that you might need to try it on. You will need to send us an email within 48 hours after having received your purchase.
We may refuse to exchange or reimburse the product if it is dirty or has been used or altered. Be mindful when trying the garment on so that it comes back to us in its original form, without stretching it or staining it. We will accept the change or refund after we have seen the garment.
The shipping costs derived from the exchange or return of an order will be borne by the customer, unless the garment is considered “defective”.

If you have doubts about the size or any other detail concerning our garments, we recommend that you write to us before you make your purchase so that we can help you with it. We will try to answer your questions as soon as possible! ;)

We will try to exchange one product for the other as quick as possible, but depending on our workload or the season, we might need a few days. We reimburse your money once the garment is with us and has been accepted by our studio. If it does not meet the requirements, we will contact you to find the best solution. The shipping costs of the return will not be reimbursed.
If you have any other doubts regarding exchanges or returns, we will be happy to answer your questions.

 

How to exchance or return an order,

1. Place the garment just like you received it in the delivery envelope.
2. Send us an email with the subject “RETURN”. You must attach photos of the garment and the state of the packaging, as well as a short explanation of the reason you are returning it.
3. Once we have accepted your exchange or return request, contact the transportation company of your choice. If you prefer, we can help you with it. Bear in mind that you will be responsible for the return shipping expenses.

Talk under light will under no circumstances accept a product exchange or return sent by the customer through unpaid postage.

Once in our studio, we will analyse the garment to check that it meets the original quality standards. If everything is fine, we will reimburse your purchase or ship the exchange. Should the garments returned not meet the requirements to be returned or exchanged, we will contact the customer as soon as possible to explain the alternatives. In the case of exchanges, we will ship the new garment chosen by the customer. The resulting transportation expenses will be borne by the customer.

Again, we hope to be able to improve these conditions soon. We regret any inconveniences and additional expenses.

 

Defective items,

Our main interest is to satisfy you. That is why all our products meet high quality standards and are double-checked before shipping. However, we are only human, so every once in a while there might be mistakes. We apologise in advance.
If upon receiving your order at home, the garment is defective, the colour does not match the one you asked for, the size is wrong or there is any other problem, you will have to contact us within 48 hours after receiving your order.

If one of our garments does not meet the quality standards after having been used for a while, you are welcome to tell us about it at we@talkunderlight.com. We will analyse the problem and look for a solution, as long as the garment has been used properly. We recommend you read section garment care to make good use of our products.