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Products, 

We only sell our own products manufactured under strict quality standards. Great effort has been made to ensure that the colours of the products displayed on the website are as close to reality as possible. However, the colour of the products on the screen may vary depending on the quality of the computer monitor or other factors. In this regard, we cannot guarantee that the colours displayed on the device you are accessing the website from will be exactly the same as in reality. Additionally, due to the use of natural dyes, there may be variations from one batch of fabric to another and some irregularities in colour uniformity. This is a natural and beautiful aspect that we strive to maintain, so please embrace it as part of the magic. As for the sizes shown, they correspond to European continental sizing and their measurements are provided in centimeters, but you should ensure before starting the purchase process. In this regard, I am here to assist you with anything you need.we are happy to help you.

 

Sales area,

If you are located outside the territories where we sell and are interested in purchasing any of the products, please get in touch with me, and we will find a solution.

 

Payment Methods,

All items are priced in Euros (€), and VAT is included. You can make payment via credit or debit card (Visa, Mastercard…) or through PayPal, which ensures that your payment details are protected. Your order will be processed once payment has been received. You will receive a confirmation email within the next 24 hours of payment confirmation. Please check your inbox to ensure you receive the confirmation. If any of the items you have purchased are out of stock, I will notify you as soon as possible and promptly issue a refund for the amount paid ;-) Due to possible currency exchange, the price may be altered. talk under light is not responsible for any additional charges or fees that your bank may impose.

 

Shipping,

It is important to provide complete destination address details at the time of purchase, including a contact phone number to ensure proper delivery of the products to the customer. Delivery is carried out through agreements maintained with transport companies that uphold high standards of service quality. The delivery times indicated below are purely indicative, and the transport company is responsible for any unforeseen circumstances. However, if the initially estimated deadlines are exceeded, every effort will be made to fulfill them as much as possible, as well as to help resolve any issues that may arise. For orders delivered within Spain, the approximate delivery time is 24/72 hours on business days, depending on the time the order was placed. For orders placed on weekends or holidays, delivery will be counted from the next business day. For orders delivered to other territories, the approximate delivery time is between 2 and 9 business days, depending on the time the order was placed. For orders placed on weekends or holidays, delivery will be counted from the next business day. Please note that some territories may require additional time for the package to arrive.

 

 

Due to international customs laws, international orders may incur additional charges. Please familiarise yourself with these laws in your territory as talk under light is not responsible for any charges applied to the package by customs. Once the order is placed, a tracking number is provided to monitor its status at all times, from purchase confirmation to delivery. In the event of any incidents with the shipment of the products, the transport company responsible for the shipment will carry out the necessary procedures to complete it, contacting the customer by phone or email to verify the shipping address, contact person, agree on delivery conditions, or resolve any other issues. If the package is returned to the studio due to reasons beyond talk under light’s control (incorrect shipping address, inability to contact the customer…), talk under light is not responsible for the cost of returning or reshipping the package.

If you have any issues or inquiries regarding your order, please don’t hesitate to contact me.

 

Return and Exchance,

I’ll do my best to make the process as smooth as possible for you in this matter. Just reach out, and I’ll assist you in managing it.

Only exchanges or returns of items purchased through this website are accepted. Exchanges and returns are allowed for all items, except for briefs and socks (for hygiene reasons), provided the item is in the same condition as when it was delivered. Regarding bodysuits, if you’re unsure about exchanging or returning it, always try it on with underwear underneath and preferably write to me before purchasing to discuss your doubts. Exchanges or returns are not accepted for items in the “imperfect” section with discounts.

If you wish to make an exchange or return, you must send an email within 48 hours of receiving the shipment. The exchange or return may not be accepted if the item is dirty, altered, or used. Be careful when trying on the garment so that it returns in its original condition, without being forced or soiled. The exchange or return will be accepted once the item is received at the studio. The shipping cost incurred for the exchange or return is your responsibility, unless the item is considered “defective”. I can assist you in arranging collection or exploring the best option if you write to me ;)

I advise you to write to me if you have any doubts about the size or any other questions about the garment before placing the order, to try to resolve your doubts as soon as possible.

The exchange for another item will be attempted as soon as possible, but depending on workload or the season, it may be delayed by a few days. The refund will be processed once the item is received at the studio and has been inspected. If it does not meet the requested requirements, I will contact you to find the best solution. Shipping costs will not be refunded. Once the refund order has been issued, your payment method provider (PayPal, Visa, Mastercard, etc.) may take between 7 to 10 business days. I will send you an email with the refund receipt once it’s completed. The refund will be credited in the same manner as the original purchase payment. If you have any further questions regarding exchanges and returns, I’ll be happy to address them at we@talkunderlight.com.

 

How to exchance or return an order,

1. Place the item back into the shipping envelope exactly as you received it.

2. Send an email with the subject RETURN. You must attach photographs of the garment and the condition of the packaging, as well as a brief explanation of the reason for the return.

3. Once the exchange or return request has been accepted, contact the carrier of your choice to arrange the return, or if you prefer, I can assist you in managing it.

Remember that you will be responsible for the return shipping costs. Under no circumstances will talk under light accept any exchange or return of any product sent freight collect.

Once at the studio, the garment is inspected to ensure it meets the original quality requirements. If everything is correct, the refund will be automatically processed or the item will be exchanged. If the returned items do not meet the requirements for return or exchange, alternatives will be communicated as soon as possible. In the case of exchanges, a new shipment will be made with the selected new item. The new shipping cost will be assumed by the customer unless there has been a prior agreement.

As mentioned earlier, I am here to assist you in any way necessary to make this process as easy as possible.

 

Defective items,

All products meet high quality standards and are thoroughly inspected before shipping. However, errors may occur, and I apologize in advance. If upon receiving your order at your home, the garment is defective, the colour does not match what you ordered, the size is incorrect, or any other issue arises, please contact me within 48 hours of receiving the order.

Furthermore, if after some time of using the garment, it does not meet quality requirements, please inform me of the issue. The problem will be analyzed to find the best solution, provided that the garment has been used correctly. I advise you to read the garment care section to ensure proper use of the item.

 

Discount codes,

Packs already have a discount applied, so discount codes are not applicable to any of the packs. Additionally, only one discount can be applied per purchase. The price margins of the products are tightly set to offer you a good product with high-quality materials manufactured locally, so the price I offer is already very competitive, and discount codes are small tokens of appreciation I can offer you.

Since I started this project of organic cotton underwear dyed with natural dyes, I’ve always considered the relationship with suppliers and collaborators essential. This is a local, ethical, and sustainable production, grounded in valuing the human connections with everyone involved at each stage of the process.

Behind talk under light, there are numerous professionals playing fundamental roles in the production chain, each specialised in their area. Design, pattern-making, textile and dye experts, accessory suppliers, cutting and sewing staff – all are essential in bringing talk under light to life. I feel fortunate to have these collaborators in Barcelona, which allows me to maintain close, personal relationships and easily visit them by train.

 

I personally handle many of the processes from my studio in Montgat, Barcelona: design, pattern-making, initial prototypes, etc. Subsequently, the pieces are transported to the workshop 15 km away, where they are delicately cut and manufactured, with a focus on achieving the highest quality finishes. Always with the aim of carrying out each step consciously and dedicating the necessary time to create each garment.

 

There’s a lot of love and dedication behind each piece, and I hope you can feel it, and that this organic cotton underwear accompanies you in a special way.

 

I’m deeply grateful to each person who contributes day by day to making talk under light possible.

 

Take care of this garment,
but above all take care of yourself
and your environment.

Undergarments need special delicateness when it comes to daily care so that everything goes the right way. Fasteners and hooks will hold on better if they are used with delicateness, without pulling or stretching the garment.

For the coloured garments in (grey, pink, and botanical print), I use entirely natural dye, which may result in slight imperfections, making each piece unique. The colour develops over time with gradual wear. Please follow the washing instructions to ensure the correct evolution.

For washing your organic cotton underwear from talk under light, I recommend the delicate garment soap from our friendly brand, Flores del Norte – Nasei.

It’s possible you’ve experienced discomfort in your intimate area, which might be due to wearing underwear made of synthetic fabrics or the detergent used to wash the clothes.

Synthetic fabrics limit breathability, increasing the proliferation of fungi and bacteria. Additionally, certain detergents can cause skin irritations and allergies.

To avoid these situations, Flores del Norte’s lavender essence delicate garment soap is an excellent choice. This product is skin-safe, as it doesn’t contain petroleum derivatives or chlorine.

Instead, this soap uses a gentle surfactant made from coconut oil and fruit sugars, as well as organic aloe vera juice to balance the skin’s pH.

Natural botanical extracts, like lavender known for its soothing power, and thyme, an antiseptic and antimicrobial, contribute to the effectiveness of this product.

Furthermore, all the ingredients are biodegradable and environmentally friendly.

Wash whenever necessary
with just enough detergent
and without softener.

This contributes to cleaner water,
and makes your clothes last much longer!

 

Adhering to the instructions on the labels is crucial, but here’s an explanation of each icon to make it easier for you to understand:

ALL GARMENTS will last longer and look better if they are washed by hand in lukewarm water. Try not to rub.

Organic cotton garments in ECRU and EARTH colours should be washed at a maximum of 30℃.
Short cycles with low spin are preferable, especially for delicate items.

For COLOURED garments (Grey, Pink, and Botanical Print), due to the natural dyes used,
I recommend washing them in cold water by hand for optimal colour preservation.

Do not use a dryer.

Do not dry clean.

Do not twist the garment, neither to wring nor while drying. It could affect the dye.

Dry the garment in the shade for better colour life.

To avoid leaving any marks, I recommend drying the garment horizontally. The tip: put it on a towel!

Do not use bleach!

Ironing is possible, but it should be done at a minimum temperature. Fasteners and rings should be avoided.

For coloured garments, ironing is possible but at a minimum temperature and without steam.
It’s best to avoid ironing any hooks and eyelets.